Wettenlive Casino - プレイヤーのより大きな賞金は遅れます。

Hello everyone,

Yesterday, I received my first €1000. Now, with my other €5000, all the support agents are telling me I'll receive my money today. One of them even said I would receive it in 15-30 minutes. I feel like they don't want to pay out my larger winnings. Here are all the screenshots...

By the way, I am fully verified.

Please help..

Hallo zusammen,

Ich hatte gestern meine ersten 1000€ erhalten, jetzt bei meinen anderen 5000€ sagen alle Supporter zu mir das Ich mein Geld heute erhalte, der andere sagte sogar in 15-30 Minuten, ich habe das Gefühl sie wollen mir meinen größeren Gewinn garnicht auszahlen hier alle Screenshots..

Bin übrigens komplett verifiziert

bitte um Hilfe..

Dear SweedMusic, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• How many days did it take for the most recent withdrawal to be processed?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello Kristina,

I applied for the first 1000€ on 17.11 and received it on 18.11

I also requested the other 5000€ on 17.11 & the support tells me that a technical error occurred with my withdrawal and there is no specific time for how long it will take, see the screenshot

Hallo Kristina,

die ersten 1000€ habe ich am 17.11 beantragt und auch am 18.11 bekommen

Die anderen 5000€ habe ich auch am 17.11 beantragt & der Support sagt mir jetzt bei meiner Auszahlung ist ein technischer Fehler aufgetreten und es gibt keine bestimmte Zeit für wie lange es dauern wird, siehe anhand des Screenshots

Thank you for your reply, SweedMusic. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Complaint can be closed, I have received money

Thank you

Beschwerde kann geschlossen werden, Geld habe ich erhalten

vielen dank

Dear SweedMusic,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru