WikiLuck Casino - プレイヤーの撤退が遅れています。

I've played quite a bit at this casino, and until now everything has been fine, but with this last withdrawal, made on Thursday, I'm not sure what's happening.

They supposedly told me the withdrawal was processed on Saturday, but nothing has reached my bank account. They advise me to speak with the bank, and the bank tells me they don't see any pending transfers. I go back to the casino, and they tell me not to worry, to be patient, that they are escalating my case to another department, etc., but my money still hasn't arrived.

Until this point, all withdrawals have been completed in a maximum of 3 days from when I requested them. We are now at 6 days, and I'm getting quite worried.

The withdrawal has been processed since Saturday morning.

I don't want to think negatively, but this is starting to become concerning because no matter how much I talk to them on chat, all they do is stall and say they are studying the issue and will contact me by email. However, days are passing, and I haven't received either MY money or any communication.

He jugado bastante en este casino, y hasta ahora todo correcto, pero en esta ultima retirada, efectuada el jueves, no se que esta pasando.

Supuestamente ellos me dicen que la hicieron el sabado, pero a mi cuenta bancaria no llega. Me dicen que hable con el banco, y los del banco me contestan que no ven ninguna transferencia en pendiente. Vuelvo a hablar con ellos y me dicen que no me preocupe, que tenga paciencia, que escalan mi caso a otro departamento, etc etc etc, pero a mi el dinero no me da llegado.

Hasta este momento, todas las retiradas se efectuaban como maximo en 3 dias desde que la solicitaba, llevamos 6 y empieza a preocuparme bastante esto.

La retirada lleva procesada, desde el sabado a la mañana.

Yo no quiero ser mal pensado, pero empieza a ser preocupante, porque por mucho que hable con ellos en el chat, lo unico que hacen es dar largas y decir que ya lo estan estudiando y que ya se comunicaran conmigo por email, pero van pasando los dias y no recibo ni MI dinero, ni comunicación ninguna.

Dear IAGOASPAS365,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Okay, I'll do it like that.

My concern comes because I have been with this casino for quite some time now, and I have made more than 20 or 30 withdrawals, and I have never been in this situation, everything has always gone well, that is why it draws my attention.

I will do what you tell me, I will wait and comment here, both good and bad.

All the best.

Vale, asi lo haré.

Mi preocupación viene porque llevo ya bastante tiempo con este casino, y he hecho mas de 20 o 30 retiradas, y nunca he estado en esta situación, siempre ha ido todo bien, por eso me llama la atención.

Hare lo que usted me dice, esperaré y comentaré por aqui, tanto para bien como para mal.

Un saludo.