WikiLuck Casino - プレイヤーは出金リクエストを遅らせました。

I normally played through my bonus after depositing. My balance was 1800 Euros. After the wager ended, it was reduced to a 400 Euro balance. This is normal. But they won't even pay out this amount to me? See the screenshot. I would like to know what rule I supposedly violated because I followed all the guidelines. The casino must pay me the money. I am verified.

Ich habe ganz normal nach Einzahlung meinen Bonus umgesetzt. War auf 1800 Euro Balance . Nach Wager ende ist es auf 400 Euro Balance storniert worden. Das ist normal. Und nichtmal diese zahlen sie mir aus? Siehe Screenshot. Gegen was ich verstoßen haben soll würde ich gerne mal wissen da ich mich an alles gehalten habe. Das Casino muss mir das Geld geben.verifiziert bin ich

Hello wennertom,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WikiLuck Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• What kind of bonus were you using?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick