Wild Fortune Casino - プレイヤーが賞金を受け取れずにいます。

Hello I applied for the payout on August 26th, 2022 and was approved on the same day and was told the money is in your bank account in 3 days and nothing to date because now it suddenly says that it will take 7 days but everything has been approved and out since 26.8. 2022 don't understand wad the crap is supposed to be my email address because o***321@hotmail.de

Hallo habe am 26.8.2022 die auszahlung beantragt und wurde auch am selben tag genehmigt und wurde gesagt 3 tage ist das geld auf ihr Bankkonto und bis heute nichts da jetzt heisst es aufeinmal das es 7 tage dauert ist aber alles genehmigt und raus seit 26.8.2022 verstehe nicht wad der mist soll meine email addresse da o***321@hotmail.de

Dear oliver43211,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I don't think it's okay that I have to wait 2 weeks because the casino first said in the live chat it lasts 3 days and then the money is there. After the 3 days I got an email that could take 7 days and then I got an email that took 10 days and now no emails or anything else are answered. I really wonder why such casinos get a mga license even though they are really cheating here, I really can't understand it anymore. We as customers are allowed to pay in, but when we want to pay out, we always have big problems

Ich finde,das nicht in Ordnung das ich 2 wochen erst warten muss da das casino erst gesagt hat im live chat dauert 3 tage dann ist das geld. Nach den 3 tagen kam dann ne email das 7 tage dauern kann und dann kam ne email das es 10 tage dauert und jetzt wird auf keine email oder sonst was geantwortet. Ich frage mich echt warum solche casino ne mga lizenz bekommen obwohl hier echt betrogen wird kann das echt nicht mehr verstehen. Wir als kunden einzahlen dürfen wir aber wenn auszahlen wollen hat man immer grosse Probleme

Dear oliver43211,

Have you received your withdrawal from the casino yet?

Dear oliver43211,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.