Wild Fortune Casino - プレイヤーの撤退は拒否されています。

They were happy to take my deposit’s and when its your time to withdraw the funds casino start rejecting my withdrawals and they don’t even get back to regarding why they have rejected my withdrawal.

Dear Koke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Koke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Ok , if Australian players are prohibited, why wild fortune casino allowed me to deposit money, why this casino states they can operate in Australian.

if this is the case they should asked all these questions before I was allowed to deposit.

This is false advertising and they are taking money from Australian players with intend of not paying any winnings back .

why are they still sending me emails asking me to play ?

they should pay back what I have deposited

Thank you for your reply, Koke. Did the casino inform you that you cannot withdraw your winnings because you are from Australia?

Moreover, you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Yes I have sent all the relevant information that require to withdraw winnings

casino rejected all my documents and I don’t know what else to send them

Did the casino inform you that you cannot withdraw your winnings because you are from Australia?

Could you please advise which documents have you provided? Have you provided all the required documents as soon as possible and in the correct format? Have you been informed what specifically seems to be a problem in verifying your account?

Dear Koke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.