Wild.io Casino - プレイヤーのアカウントがブロックされました。

They closed my account after a big win,claiming that it was unfair winnings.i am sending emails and no answer.At their terms says they refund.Not True. they are robbers

Dear savvidist4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

" an accusation of developing betting strategies " ???

I don't know what you mean by that, i play clear, as you can see at weekend i deposit 2000 trx and when on sunday i lost all, i contact to live chat if there are any free spins available.

You send me 15 free spins and with that i start winning and the time the account closed i had 31000 TRX won and wagered 90% of the bonus to become my funds be available for withdraw. And then you blocked me ! I ask immedietly opening my account to continue play and wager my bonus . I liked your site and was a good professional effort from your side but after that stance i will continue the bad reviews.

On your response i play Belatra slot games, Cleo Book . And i am registered since november when they approach me first, by sending me a promo email with free spins with no deposit. And from then when i had some extra money i play there. Sorry about my bad english

Thank you, savvidist4, for your reply. I’m sure you understand that I don’t work for Wild.io Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. I understood that you were accused of developing betting strategies from the document that you uploaded when filing this complaint.

Do I understand correctly that your entire winnings were accumulated from Free Spins?

PS: You can write in German if it's more convenient for you and our system will translate for me.

Yes , i lost all my deposits, and after that i had 15 free spins and with that spins i accumulate all my wins. It was not withdrawable but i was wager the amount needed about 90% when they blocked me. Now probably they will erase my wins because tomorrow i has passed 7 days

I understand. I have checked the general bonus terms and conditions, and this is what I found (here):

1.32. The maximum payout from any no-deposit bonus for registration (including sign up free spins) is 0.0028 BTC, 0.434 BCH, 0.029 ETH, 0.898 LTC, 833 DOGE, 154 XRP, 806 TRX, 0.183 BNB, 50 USDT. All winnings above this amount will be canceled twice: when wagering is finished and when payout is requested.

Please understand that if your winnings were accumulated from Free Spins solely, you wouldn't be entitled to more than 2.8 mBTC (€70).

Since there are no real funds involved, the casino has the right, unfortunately, to block your account. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear savvidist4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They not reply at my messages that’s why I didn’t answer and the money lost at my account because It was at wager bonus 7 days timeframe .

The time have passed and I think they did that because I won from free spins that amount of money I had and they decided to ban me and take my wins.

From now on I ll bad reviews for wild.io , because they are unprofessional and "cheap" small company , also support are layers and promoting their "betting strategies for unfair winnings"

+ the money was given from 15 free spins was 80 euro and with that I played and I reached them 31000 TRx last time I checked before they ban me

I apologize for not being able to provide more assistance in resolving this case. Please feel free to reach out to us if you encounter any problems with other casinos in the future. However, due to the reasons mentioned above, I must reject this complaint. Thank you for your understanding.