Wild.io Casino - プレーヤーがボーナスを受け取っていないと不満を漏らしています。

got an email deposited like the wanted and they claim I used my 300 free spins when I have yet to play ONE they are not on the account currently listen as lost

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Dear andrew711217,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear andrew711217,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.