Wild.io Casino - Wild.io でアカウントがロックされ、賞金が差し押さえられました。

I, am urgently seeking resolution for the locking of my account and the withholding of €1351 in winnings at Wild.io. Despite completing the KYC process and receiving assurances from Wild.io's support team regarding eligibility, my account remains inaccessible, citing alleged violations of terms related to bonus misuse. Notably, Wild.io provided me with a bonus, and after completing the KYC procedure, my winnings were voided.

This action contradicts their terms and conditions, as they should not have offered me promotions if I was ineligible. I request immediate access to my winnings and highlight a discrepancy between provided information and subsequent withdrawal restrictions.

I intend to file a formal complaint with Wild.io's licensing provider and seek assistance in this matter.

Hello linehan2003,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I played on 13 December, I didn't touch the bonus money. They let me go to many verifications.

Make special pictures with holding notes. Which I all did. 9,10,11 January where my last emails the the chat is refering me to the emails but they never respond.

Hello linehan2003,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Sent. Even metioned it's not legal what their doing.

Hello linehan2003 and thank you for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, linehan2003,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wild.io Casino team,

Could you please provide us with an explanation of the player's situation in more detail? Why has the user's account been blocked and winnings confiscated? What steps should the player take to unblock the account and/or withdraw the disputed winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.