Wild Pharao Casino - プレイヤーの撤退は遅れています。

I requested a payout of 700 euros on 04/04/22 and a payout of 800 euros on 04/14/22. I got an email from the casino on May 14th, 2022 that the money is now being paid out. 2 weeks later I should upload another selfie with my ID card. Good. I did it immediately although the casino already has it. On June 2nd, 2022, I received another email confirming that the payment had been made. I know that the payout at this casino can easily take 6 weeks. But now I've finally lost patience and hope for help here.

Ich habe am 4.4.22 eine Auszahlung von 700 Euro und am 14.4.22 eine Auszahlung von 800 Euro beantragt. Ich habe vom Casino zuerst am 14.05.22 eine Email bekommen das das Geld nun ausgezahlt wird. 2 Wochen später sollte ich nochmal ein Selfie mit meinem Personalausweis hochladen. Gut. Habe ich sofort gemacht obwohl das Casino das schon hat. Am 2.6.22 Habe ich wieder eine Email mit der Bestätigung bekommen das Ausgezahlt wird. Ich weiß das die Auszahlung bei diesem Casino locker 6 Wochen dauern kann. Nun habe ich aber endgültig die Geduld verloren und hoffe hier auf Hilfe.

Dear Zaheka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina.

I have received multiple payouts. But it always took about 6 weeks until I had my money in my account. Just not this time.

I played without a bonus.

I have no relevant communication with the casino. I'm always told to wait.

The only thing is the email I got on June 2nd.

Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.

yours

Hallo Kristina.

Ich habe schon mehrfach Auszahlungen erhalten. Es hat aber immer ca 6 Wochen gedauert, bis ich mein Geld auf dem Konto hatte. Nur dieses Mal eben nicht.

Ich habe ohne Bonus gespielt.

Eine relevante Kommunikation mit dem Casino habe ich nicht. Mir wird immer nur gesagt ich solle warten.

Das einzige ist die Email die ich am 2. Juni bekommen habe.

Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.

Yours

Thank you for your reply, Zaheka. Could you please advise which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

What is the current status of your withdrawal requests, please? Are they marked as pending or processed in your account?

Hi

I paid in with Paysafecard and I want to pay out to my bank account.

I asked in the chat beforehand if I had already wagered enough and could pay out.

It was always possible up until now.

Unfortunately, I can no longer see the current status of the payment in the history because it was too long ago.

Yesterday, June 16th, I got two emails again saying that my payout was accepted and I will have the money in my account in 2-3 days. This is now the 4th email with the confirmation of the payment but the money has not yet arrived.

Hallo

Eingezahlt habe ich mit Paysafecard und auszahlen möchte ich auf mein Bankkonto.

Habe vorher im Chat gefragt ob ich schon genug umgesetzt habe und auszahlen kann.

Es war bis jetzt ja auch immer möglich.

Den aktuellen Status der Zahlung kann ich in der History leider nicht mehr einsehen, weil es schon zu lange her ist.

Gestern am 16. Juni habe ich wieder 2 mal die Email bekommen das meine Auszahlung akzeptiert wurde und ich das Geld in 2-3 Tagen auf meinem Konto habe. Das ist mittlerweile die 4. Email mit der Bestätigung der Auszahlung aber das Geld ist noch nicht eingegangen.

Thank you very much Zaheka for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Zaheka,

I've just reviewed your case and am really sorry that you came across such a delay. In order to help you with it, I'll contact the casino.

I'd like to invite a representative from Wild Pharao Casino to join the conversation and take a part in the resolution of the player's case. Can you please share more information? Are there any reasons for the player's withdrawal request to not be paid out after more than 2 months of waiting?

Regards,

Natalia

I would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 more days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Zaheka,

I'm sorry, but since we haven’t received any reaction from the Wild Pharao regarding your case, we cannot continue resolving this complaint and are forced to close it as ‘unresolved’.

My apologies for not being of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.