Wild Tokyo Casino - プレイヤーが賞金を受け取れずにいます。

I provided all my verification documents, which was a problem on its own. Then they sent me an email to say that my withdrawal had been processed. For $800 AUD but there was only $100 that went into my account I have now sent 3 emails asking why and have not had a response. The other $1400 is still sitting in my account and has not been processed. Even thought all the amounts was done on the same day. Stay away from this casino they are a nightmare in every way…

Dear stwhite1971,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear stwhite1971,

We appreciate your patience regarding the withdrawal process, and we apologize for any inconvenience you may have encountered. However, we need to address some misconceptions mentioned in your complaint.

It's disappointing to learn that you consider our fair and transparent first-come, first-served withdrawal process, which complies with the clearly outlined limits in our Terms and Conditions, as a nightmare.

Based on our records, your successful completion of the verification process enabled the processing of your first withdrawal, which occurred yesterday.

As for the remaining withdrawals, they are scheduled to be processed during our Financial Department's working hours, from Monday to Friday, 9 AM to 6 PM UTC+3. You can monitor the status of your withdrawals in the History tab. Simply click on "Deposit," then navigate to the History tab to manage your transactions.

We continually strive to enhance our customers' experiences, and we believe that your gaming session and winnings provided an enjoyable time.

Should you have any further questions or concerns, please feel free to reach out to us.

Kind Regards,

Wild Tokyo Casino representative

Dear stwhite1971,

We are pleased to notify that all payments have been successfully processed.

We appreciate your patience and understanding throughout this process.

If you have any further questions or concerns, please feel free to reach out to us.

Kind Regards,

Wild Tokyo Casino representative

Dear stwhite1971,

Have you received your withdrawal from the casino yet?

Dear stwhite1971,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I’ve received all my withdrawals

Dear stwhite1971,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru