Wild Tokyo Casino - プレイヤーの撤退が遅れています。

Casino wont pay my withdrawal. Its been over a month now. First they aproved my KYC and the withdrawal was successful but they refused to pay to pay the amount because they claimed there was a technical issue in live chat. After that they started asking me for more verification documents via email which i sent for them following the instructions but every time they told me the documents were invalid and declined my requests. Clearlt this casino comes up with different excuses each time to not pay the withdrawal amount.

Dear emeeme,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which additional documents the casino requested from you? Have you made sure that your documents fulfill all the necessary requirements, including a valid expiration date?

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a link to it or a screenshot of the bonus along with its specific terms and conditions.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika