Wild Tokyo Casino - プレイヤーは引き出しの問題に苦しんでいます。

Hello NiklasLaubel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Tokyo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• Does anybody else from your household owns an account in the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello NiklasLaubel,

Thank you for providing all the necessary information. To gain further clarity on how you were allegedly in breach of the casino's rules, I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru), who will assist you from this point onward.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you NiklasLaubel for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Wild Tokyo Casino for their help in resolving this complaint. We would like to know why were the winnings confiscated and what can we do to help resolve this issue.

Thank you!

Dear Peter,

We have sent you an email providing you with some additional details regarding this case, and we hope this helps clarify the reasoning behind our actions.

Please let us know if there are any other questions left behind.

Kind Regards,

Wild Tokyo Сasino Representative

Thank you for providing me with the evidence Wild Tokyo Casino representative.

NiklasLaubel, unfortunately from your verification, it is impossible to determine if you used your account yourself or if someone else used it in your name. As you may know, it is an industry standard that one person may only operate one account in their name. With that in mind, we believe the steps the casino has taken to be justified and we will subsequently reject your complaint. Thank you for your understanding.

Kind regards,

Peter