Wild Vegas Casino - プレーヤーは自分のアカウントを確認するのに苦労しています。

I haven't received any resolve on getting my account verified so that I can withdraw my bonus winnings. This has been the case with other inclave login casinos as well but we can disregard those right now.

Hello ma86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Sent sept 15, have had 0 responses at all. I sent them ID and proof of address as well.

This is a joke, I checked my status on their site and still not verifies, to add to this nonsense they removed my 100$ bonus winnings without even an email.

I give up on this, please close my complaint, this is going nowhere.

Hello ma86,

Please note that the verification may take up to 14 days. Did the casino specify why did they void your balance? Did you contact them since?

Yes, miraculously their chat is up and running, all they kept repeating was to check my history. I don't care anymore since this was off a bonus. We can close this complaint, thank you for your time.

Thank you ma86 for contacting us. Please do not hesitate to let us know if you will ever come across any other trouble with an online casino, we will gladly try to help you out.

The complaint will be now closed.

Regards,

Nick