Wild Vegas Casino - 書類上の紛争のため、プレイヤーのアカウントは閉鎖されました。

I had received confirmation that my withdrawal had been processed and. I would receive them shortly. Since then I was told that somehow altered a document in which I have not I have all originals and have tons more proof of address. I’ve asked to see the said document and in return I’ve been blocked from all sites. I’d really like to get this resolved as there is something that isn’t correct and people are jumping to conclusions without me being able to defend myself.. I’ve spent too much money in these sites to have a mistake like this block me. I would like to get this resolved asap

Dear thejennarae,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Is the attached document the one you were accused of altering?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes I have made a withdrawal the day before I tried to make another withdrawal this is on two accounts but they are connected.

it was either the photo I sent or this one they refuse to show me what they are claiming I altered.