Wild7 Casino - プレイヤーの撤退オプションが遅延されます。

After completing the full verification requested by the casino, no withdrawal option is appearing for me to withdraw my money. I have tried to resolve this through the chat, but no one is responding.

Apos realizar a verificação completa requisitada pelo casino, nenhuma opção de saque não está aparecendo para que eu faça o levantamento do meu dinheiro, já tentei resolver pelo chat porem ninguem responde.

Hello GabrielMarci,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild7 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account was fully verified after sending the documents on: 10/10/24. I did not use any bonuses or other advantages offered by the casino to play, only the money I deposited. The last time I received a message from an agent in the chat was on 26/10/24, after which I contacted the chat and was not answered by anyone.

A conta foi totalmente verificada apos enviar os documentos no dia: 10/10/24. Nao utilizei de nenhum bonus e outra vantagem oferecidas pelo casino para jogar, apenas o dinheiro que eu depositei. A ultima vez que recebi mensagem de um agente no chat foi no dia 26/10/24, apos este dia eu entrei em contato com o chat e nao fui atendido por ninguem.

Hello GabrielMarci,

Could you please send a screenshot of the withdrawal tab from the casino, along with any email correspondence between you and the casino, to nikolas.b@casino.guru? This information will assist us in reviewing your case effectively.

Looking forward to your response.

Warm regards,

Nick

I didn't make any contact by e-mail, all the contact I tried to make was via chat. However, as you can see in the images, I received no response from anyone.

Não realizei nenhum contato por e-mail, todo o contato que tentei fazer foi via chat. Porem, como visto nas imagens não recebi nenhuma resposta de ninguém.

Thank you GabrielMarci for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear GabrielMarci,

I'm Michal, and I have taken over this complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Wild7 Casino to join the conversation.

Dear Wild7 Casino,  

I would appreciate your clarification regarding the absence of withdrawal options in the player's account. Could you please provide information on when and how a player can submit a withdrawal request?