WildTornado Casino - プレイヤーのデポジットが失われたようです。

Yesterday, May 22, I paid in 25 euros, which were not credited to the player account. Was debited from the account.

Habe gestern 22 Mai 25 Euro eingezahlt die aber nicht am Spieler Konto gut geschrieben wurden.Wurde vom Konto abgebucht.

Dear wuschitzsilvia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I've made deposits at the casino several times and it's never been a problem.

Habe schon mehrmals in dem Casino eingezahlt und das war bisher nie ein Problem.

Dear wuschitzsilvia!

Thank you for your request

We have checked your situation in detail and see that the deposit you had in mind was declined by the payment system you used.

If funds have been debited from your account, they must be returned within three days.

Also, we see that you contacted our specialists directly on the website, and you were immediately provided with all relevant and correct information.

We hope to see you again on our site and wish you all the best!

Kind regards,

WildTornado Casino Team

But nobody could tell me why my deposit was rejected, only that it was a technical error. Find that strange because there was never a problem otherwise. I hope that my money will be transferred back.

Mir konnte aber niemand sagen warum meine Einzahlung abgelehnt wurde,nur das es ein technischer Fehler war.Finde das seltsam da es sonst auch nie ein Problem gab. Hoffe das mein Geld zurück überwiesen wird.

Today is the third day and the money has of course not been booked back. I made no mistake and now have to run after my money and let myself be put off. I received an email from Skill with a reference number which I used to contact the casino ,and it is forwarded to the finance department

I am very ill and I have to put myself under such stress.

Heute der dritte Tag und das Geld ist natürlich nicht zurück gebucht worden.Ich habe keinen Fehler gemacht und muss jetzt meinen Geld nach laufen und mich vertrösten lassen.Habe von Skill eine Email bekommen mit einer Referenz Nummer mit der ich mich an das Casino gewandt habe,und es wird weitergeleitet an die Finanzabteilung

Ich bin sehr krank und muss mich solchen Stress aussetzen.

I received this today and contacted the casino as described in my previous message.

You have successfully made a payment of 25.00 EUR to Dama NV. This transaction was paid through your bank account 00xxxxxx656 Oberbank AG 00xxxxxx656 on 22/05/23. This order will appear on your bank statement as an online payment debit.

If you require assistance with this transaction, please contact Dama NV.

If your payment has been processed but the merchant has not credited your balance/account, please contact them directly using this reference number: 100018045A1333944737

Thanks very much

Das habe ich heute bekommen und habe mich an das Casino gewandt wie schon in meiner vorherigen Nachricht beschrieben.

Sie haben erfolgreich eine Zahlung von 25.00 EUR an Dama N.V. getätigt.Diese Transaktion wurde bezahlt über Ihr bank account 00xxxxxx656 Oberbank AG 00xxxxxx656 am 22/05/23. Dieser Auftrag wird auf Ihrem Bankkontoauszug als Abbuchung durch Online payment angegeben.

Wenn Sie bei dieser Transaktion Hilfe benötigen, wenden Sie sich an Dama N.V..

Wenn Ihre Zahlung verarbeitet wurde, der Händler sie Ihrem Guthaben/Konto jedoch noch nicht gutgeschrieben hat, wenden Sie sich bitte direkt an ihn mit dieser Referenznummer: 100018045A1333944737

Vielen Dank

Thanks for the reply to both parties.

I fully understand your frustration, wuschitzsilvia. As I mentioned earlier, it may take some time for the funds to be located and the transaction to be cleared. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 24 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

I'll let you know if anything should happen. Until today I was only put off.

Werde Bescheid geben wenn sich irgendwas tun sollte.Bis heute wurde ich nur vertröstet.

Money has been credited to the game account

Everything worked out thanks.

Geld wurde am Spiel Konto gutgeschrieben

Hat sich alles erledigt danke.

Dear wuschitzsilvia,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and WildTornado Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru