WildTornado Casino - プレイヤーの資金は没収されました。

I have deposited money with no bonus, so i could withdrawl immediately. Then I came to 400 dollars, and suddenly I see they change my money to bonus mone, which needed wagering, then I cancel this bonus and suddenly money also dissapear from account. I contacted them and tell them about problem, since then, they redeposited this money which vanish from account, but i still couldnt withdrawl because it needed wagering. Dont know why??? So I worked to make wager, but didnt last and spend all money. But I was scammed, since i couldnt withdrawl my money. They admited it was their fault to change to wagering money, but couldnt do anything in favor for me. Yes I would like to wrote complaint, because thats my money and they lied and scammed me.

Dear Joza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. This situation is really unfortunate, but since you lost the money you wanted to withdraw, we are unable to assist you further. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. 

Technical glitches like this can occur from time to time, but now I can only recommend you contact us immediately when something like this happens before you wager your funds.

If there is anything else we can help you with, please do not hesitate to let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina