Win Unique Casino - プレイヤーの撤退は遅れています。

Hi everyone I noticed that this only casino has a lot of negative reviews, most of them are right. I've been playing with them for about 2-3 weeks and I had a first withdrawal (400 €) which lasted 48 hours and it went smoothly, now, at the second withdrawal (1100 €) the problems appeared and to be honest, I was expecting them to appear..I tried several times to talk to those in support, but each one tells me something different ... it was about to approve my withdrawal after two working days, but those two days have passed and he is still waiting .... One of the customer support told me that I earned more than I deposited , which I think is a very ugly thing..they have no respect .. Please from the bottom of my heart ,help me claim my win, thank you!

Dear ovidiustoican220,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

the funny part is that the deposit lasts a few minutes, and the withdrawal takes a few weeks 🙂))

Dear ovidiustoican220,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We reopened this complaint and marked it as resolved based on a forum thread conversation.