Winbig21 Casino - プレイヤーの撤退が遅れています。

I made a deposit played with a promo and once I completed the wagering I made an withdrawal for $1000

with the rest of the cash I kept playing and got another 2k

the 1k was requested for withdrawal on 5/October/2020 and the other 2k on 8/October/2020

ive sent all documents for approval

it’s now been over 3 months and they keep telling me "next week"

Dear AAlmeida,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Which payment method you have opted for? Do I understand correctly that your withdrawal is still pending inside your account without being processed?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Yes the account was verified, the deposit and withdrawal method is bitcoin, and they cleaned the history on my deposits and withdrawals so everything is blank so I’m assuming it’s pending

Thank you very much, AAlmeida, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear AAlmeida,

I’m very sorry to hear that you’ve been having difficulties withdrawing your winnings. I will try my best to resolve your case.

I would like to ask Winbig21 Casino to state the reason why AAlmeida’s withdrawal request has not been processed yet.

Dear AAlmeida,

Has there been any development regarding your case?

We would like to ask Winbig21 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

No , I’ve been chatting with them and getting the same answers

Dear AAlmeida,

I apologize, but since we haven’t received any response from the casino, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.