Winbig21 Casinoのレビュー

The player requested a withdrawal and met the wagering requirements. The casino gave them all the excuse just so they didn't have to pay them their winnings. Then they said there was an issue with the Neteller. Later on, the player was able to play again and they just did so. There is no update on the case and it remains unsolved.

The player requested a withdrawal of $7,000 but received only $1,000. The casino told the player they were experiencing technical difficulties but they would get their money. Later on, the player received $2,000 but the rest of it was delayed, again. There is no update ever since then.

The player requested withdrawal and it was delayed. They also felt cheated by the casino because, in the order to receive only half of their winnings, $2,000, they were asked to make an additional deposit. The complaint remained unsolved.

The player requested withdrawal of €1,000 and sent all documents needed for the account verification. Unfortunately, the winnings were not paid and the casino stopped responding to the player. There is no further information available ever since.

The player requested withdrawal of £418, sent all the documents needed for verification and it was delayed for an unknown reason. The casino was also serving UK players without the UK license. There is no further information on this case and it remains unresolved.

The player played with a bonus and the max win from it that they could receive was $399. They requested a withdrawal and sent all the documents needed for verification. After the payout was delayed for no reason, they contacted the casino without but they wouldn't respond. When the player tried to call the casino, the phone number was no longer valid. The player kept on receiving bonus offers but not their winning. There is no further information available.

The player requested withdrawal and sent all the documents required for verification. The payout was delayed and in order to receive it, the player was asked to make an additional deposit of $50. The player asked for a signed proof that they would receive the money, but they never received it. There is no update on the case and it remains unsolved.

The player was told to make another deposit in order to receive their winning. The reason for this was because one of the casino's employees granted them an unauthorized bonus. There is no further information available and the case remains unsolved.

The player won €3,450 and asked for a withdrawal. They received two partial payments of €950 and €1,000 but €1,500 was still to be paid. Despite repeated promises from the casino that they would get paid soon the payment was never received. A mediator tried to contact the casino about this issue but was not successful. There are no more updates about this case.

The player was told she would receive any withdrawals within 48h back to her credit card. After she requested a withdrawal of $5,000 the casino promised her that because of such huge loses she had suffered at the casino before they would pay her out not the amount initially requested but $7,500. In the end, this never happened and the casino was continually putting off the payout. Overall the details of this issue were not evident, the player later said she received only partial payment of $900 - the minimal amount. In the end, the casino acted in its usual way and this case never got resolved.

The player requested two withdrawals in the amount of £150 and £200 and they both weren't processed at all. The casino stopped responding to the player's contact attempts. No further information is available ever since then.

The player requested a withdrawal of $1,000 and it was delayed without an explanation from the casino. The casino representatives were also not helpful to the player and never gave them a concrete answer. There is no update available since then.

The player accepted a bonus and met all the wagering requirements. They requested a withdrawal and sent all the documents for verification. Ever since then, the payout had been in the processing mode. The casino also stopped responding to their requests and the case remains unsolved.

The player requested a withdrawal of $4,159.50 but in the order to receive it, they had to make an additional deposit. Even though they did so, their payment was still a no show. There is no further information available and the complaint remains unsolved.

The player's withdrawal request was denied a few times due to a payment method choice. When they used a method that was recommended by the casino, UPayCard, they still were unable to do so. The casino told them that in the order to receive their winning, they had to make a deposit between $200-400. The player found this silly and searched for such a rule in the casino's terms and conditions, but didn't find any. There is no update available since then.

The player requested a withdrawal of $114,000 and sent all the documents needed for the account verification. The payment was approved and the player was supposed to receive a payment of only some of their winning. Soon after that, their account was closed and the casino stopped responding to the emails and phone calls. But on the other hand, the player kept on receiving phone calls from the casino just to be offered a new bonus. How, since their account was blocked?! In the end, the player was told they would receive some of their Jackpot winning. We're not sure whether the player received their money or not because there is no update on the complaint available.

The player accepted the bonus and met all the wagering requirements needed for the withdrawal of their winning of $397. Unfortunately, the payout was delayed for an unknown reason and the casino stopped responding to the player. There is no further information available.

The player requested a withdrawal of $400 but it was delayed for no reason provided by the casino. They also stopped responding to the player's requests and they felt like they would never receive their winning. No update available since then.

The player requested a withdrawal of $639.44 and submitted all the documents needed for verification. Unfortunately, the payout was delayed for unknown reasons and the casino stopped responding to the player. There is no further information ever since.

The player accepted a bonus and managed to win $1,000. They then requested two separate withdrawals in the amount of $250 each. The status of both of those had been pending ever since and the casino stopped responding to the player's requests. There is no further information available.

The player requested a withdrawal of $6,500 but it was delayed for over a month without explanation. The casino stopped responding to the player's contact attempts. There is no further information available and the case remains unsolved.

The player requested a withdrawal and because it was delayed, they reversed it. They requested a new withdrawal divided into two parts and instead of receiving the money, their account was blocked. There is no update available since then.

The player requested a withdrawal and sent all documents needed for verification but in order to receive it, they needed to make an additional deposit of $25 and it would be at their account within 24-hours. Four months since the request, the player didn't receive the money. There is no further information available.

The player requested a withdrawal of $2,300 and it was delayed. The casino first told them they no longer pay via wire transfer but a credit card, then again they did, and then at the end, they didn't. The last conversation the player had was with a chat representative who told them their money should arrive in around ten days. It didn't arrive and at that point, the casino stopped responding to the player's contact attempts and the chat also got blocked. The complaint remains unsolved.

The player requested a withdrawal of $3,000 and it was split into payment installments. They received one-third of the payment, $1,000. Then they received $2,000 but it wasn't from the same casino and the WinBig21 claimed it was from them. The player did provide proof to the casino but they simply ignored it. They blocked the player's account and stopped responding to them completely. The player also filed a complaint with Cyprus Ministry of Finance. There is no further information available and the case remains unsolved.

The player requested a withdrawal of €3,450 and received more than half of it, €1,950. The rest of it, €1,500, was delayed for no reason and the casino stopped responding to the player's contact attempts. We're not sure if the player received their winning or not and the complaint remains unsolved.

The player requested a withdrawal but in the order to receive it, they were asked to deposit quite a big sum of $230, so they did so but never received the money. The player wanted to verify if this was a normal procedure or just a runaround. We're not sure if the player did receive their money or not.