Winnerama Casino - プレイヤーのアカウントが閉鎖されました。

Have emailed all my updated my address n photo ID with name n email n still my account is disabled I put my own money in there n I still have available funds n now it's still won't let me login

Dear Troy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Did you receive any explanation from the casino why your account has been closed? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Comments from the player:

"Without any bonus n only got a email saying that I had several offences which how I don't know. I signed up deposit n started playing logged out n then couldn't log back in as saying my account is disabled."

Dear Troy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.