Winnerama Casino - プレイヤーの出金が遅れている。

Hi, I requested a $3000 withdraw on 12 September and waited 5 business days. The funds were returned to my account with no explanation. I contacted customer service via chat who advised I had to provide evidence of my bank account, I received no email from the accounts department as advised. I subsequently emailed evidence of.my bank account with no acknowledgement of receipt. I then played with the returned funds within the rules and won $8000. I then requested $4000 on 17 September. I followed up with customer service today via chat who advised I have to wait another 5 business days. My concern is they are going to keep returning the funds into my account every 5 business days without advising what I need to provide with the intention of not honouring the withdrawl. This casino is happy to take deposits but Im seriously concerned with their withdrawl process and lack of communication.

Dear Tashams,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, thankyou so much for getting back to me. I'll wait 14 days, the main concern for me is the lack of communication in what is required to verify my account and the return of funds into my account without explanation. I'm more than happy to provide the required documents if they advise exactly what they need without me having to follow-up via their chat function. Thanks again

Hi, hope you're well. My withdrawal request has been reversed today because I now have to complete a Credit Card voucher form, provide photo ID (which I have already provided) and copy of my debit card (already provided). Can you please advise if this is normal? Thanks so much

Dear Tashams,

Have you received your withdrawal from the casino yet?

The casino requested more verification documents including ones I had already sumbitted.

Hi

Please close this case, I gave up in the end. They started requesting documents I have already provided so something not right. Funds were returned to my account yet again which I spent. I have requested my account be closed, will not give this casino another cent. No matter what anyone says they have no intention of honouring withdrawals, they're happy to accept deposits though with no proper verification process. Thanks

I understand, I will now close the complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.