WinnerCasino - 選手の退場が遅れる。

Been trying to withdrawal for a while. Didn't get any response for a couple weeks. Then I was told it could take up to 21 days. Then I was told it could take longer.

Hello stevensgaisford,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinnerCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I figured I would try to messge support again today just to get an updated ''please wait longer''. So as of August 16 2022 it's now 46 days and counting. Here's my conversation with support.

Thank you stevensgaisford for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello stevensgaisford,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Winner Casino to join the conversation and participate in the resolution of this complaint.

Dear Winner Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Adam

Dear stevensgaisford,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

Dear stevensgaisford,

Has there been any progress with your withdrawal? Please provide an update on the situation.

Kind regards,

Adam

Dear stevensgaisford,

Please respond and provide an update on the status of your withdrawal.

I will extend the timer for a further 7 days. Please be aware that if we do not hear from you within the set timeframe, the complaint will become rejected.

Kind regards,

Adam

Nothing from them... Support claims to put a note on my account. To speed it up... LoL... July 1st and no money. Sad it's not even that much money. They just don't seem to be an actual business... More like a 3 card Monte stand....

Thank you for the update, stevensgaisford.

We would like to ask Winner Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear stevensgaisford,

I have tried to get in touch with the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

The casino states that it has a license from Curacao, but we have been unable to confirm the validity of this. However, you can still contact (https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).

I wish I could be of more help.

Best regards

Adam