WinnerCasino - 選手の退場が遅れる。

I have waited over a month for my withdrawal. Just keep saying it’s awaited. The say it can take up 21 working days. It’s been longer than that. Doesn’t look like they are going to pay out.

Hello ianponton12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinnerCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi. I verified the account as soon as I opened it. All the winning came from real money and no bonus was involed. Spoke to a chat adviser yesterday and they said should get the money soon. I have been told that for weeks now. The withdrawal was made or the 16 of august.

Thank you ianponton12 for the additional information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi ianponton12,

I've reviewed your case and fully understand your concerns. I will try my best to help you with your problem so I will contact the casino.

I would like to invite the WinnerCasino to join our conversation and participate in resolving the issue of the player's delayed withdrawal. Could you please explain to us why the withdrawal request hasn't been processed for more than three weeks already?

Hope to hear from you soon!

Best regards,

Natalia

Hi. It’s been 5 weeks today and still nothing.

I got payed my winnings today. 6 weeks later. At least I got it tho. Thanks

Dear ianponton12,

that's good news that your winnings finally came to you! Your complaint will now be closed as resolved.

Thank you for using our complaint resolution center. Though your issue got resolved without our intervention, we are always here to help. Please, don't hesitate to write to us in case of any troubles with online casinos and we'll try our best to assist you.

Best regards,

Natalia