Winning Kings Casino - プレイヤーの撤退が遅れています。

Although it says that the withdrawal is within one hour, the first withdrawal is early and the second withdrawal does not withdraw at all. Did

I can't even withdraw without replying

It ’s a really ridiculous company.

Refund only the amount that could not be withdrawn

I'd like to get it

I will also write what kind of correspondence

出金一時間以内と書いてありながら初回だけ早く二回目の出金でまったく出金されずチャットの時間内に返信しても返事すらこないで仕方なく出金できないのでキャンセルして2000＄結局なくしました

返事もしないで出金すらできないので

本当にひどくふざけてる会社です

出金できなかった金額だけ返金して

もらおうと思いますが

どのような対応するかまた書きます

Dear KOUJI08,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

When I checked in the chat, I was told that the withdrawal would be done within an hour, so I played on this site. I'm amazed because it has been waiting for 10 hours and there is no reply

チャットに確認したら1時間以内に出金されると言われたのでここのサイトでプレーしたんです。それが10時間待たされ返事もないので呆れてます

I understand your frustration, KOUJI08. However, I will set the timer for additional 7 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear KOUJI08,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.