Winnita Casino - プレイヤーの撤退が遅れています。

Two weeks ago, I made a withdrawal of 2700.

Let me start by saying that my account is already verified.

In chat, they told me it would take 14 days to process the withdrawal, and I have patiently waited.

Today, the 14 days are up, and there's no trace of the money.

Ho effettuato un prelievo di 2700 ben due settimane fa

Premetto di avere già l account verificato

In chat mi hanno detto che ci sarebbero voluti 14 giorni per elaborare il prelievo e pazientemente ho aspettato

Oggi questi 14 giorni sono finiti e dei soldi non c'è neanche l ombra

Dear Pemo_91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Did you accumulate your winnings with or without an active bonus?

When did you request the withdrawal?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.