Winnita Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I've sent my documents for verification 5 times. Emailed, but no response. It feels like a scam. I'm an active player.

If I don't get a response in 2 days, I've already taken screenshots of all withdrawals up to 200 and all the deposits I've made, and I've sent them to my lawyer.

This mockery is unacceptable.

There are 5 or 6 players experiencing the same issue. Is this how you treat everyone?

Mandato i documenti per la verifica 5 volte .scritto mail nessuna risposta.truffa.sono un giocatore attivo

Ma se entro 2 giorni non ricevo nessuna risposta ho già fatto i screenshot a tutti i prelievi fino a 200 e tutti depositi che ho fatto e mandati al avvocato

E inaccettabile questa presa in giro

Siamo 5/6 giocatori che gli vedo ogni giorno m.fatte così con tutti?

Dear florentza1990, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Have any of your documents been approved and verified?

When was the last time you communicated with the casino regarding your verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika