WinPort Casino - プレイヤーの賞金が減額されました。

I won some money on winport casino, I wagered what I needed to, then when u was able to withdraw the limit was 2500, so I requested it, woke up one morning to check...there was an email to say they were paying me 600, and the rest of my money had disappeared!!!

They said the bonus I used was 20x the deposit (30) was all I was entitled to..???

I don't think that's right, and also, I won a 8000 jackpot on there...are they right to do that?

Dear tahanarenei,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand it correctly, that you have accumulated your winnings from Sign-up Free Spins? I have checked bonus policy, and this is what I found: https://winportcasino.com/bonus-terms

4.Welcome Deposit Bonus comes with the maximum cashout of deposit x20.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, please do not hesitate to present it here, otherwise, I will be forced to close your complaint. Thank you for your understanding.

Best regards,

Tomas

No, was not sign up offer, wasn't the first time I deposited

Could you please share which promotional offer you participated in and what were the associated rules of the bonus?

You can share screenshots here or send the information to my email at tomas@casino.guru

Dear tahanarenei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.