WinPort Casino - プレーヤーの賞金が減額されました。

I won 3500 playing at this casino. I was playing on a bonus with 35x max cash out on a 100 deposit. I requested a withdraw of 2000 which is the maximum weekly withdraw amount.

I received this message from them last Thursday : Hello David,

Great news! Your recent cashout request has been approved for $200 as per a max cashout of the No Deposit Bonus and sent to BTC.

It takes up to 24 hours to receive the winnings.

Please keep in mind that all the winnings obtained with the particular bonus usage beyond its maximum payout limit will be deducted from the Player’s account balance. This process may be carried out manually by our Finance office (in response to the cashout request) or automatically (in response to the completed wagering requirements). Any winnings higher than the payout limit obtained after the wagering requirements are completed are subject to these restrictions until the cashout or the balance amount drops below $0.3 (30 cents).

Do not hesitate to contact us anytime if any questions arise. All the best!

Why are they only allowing me to withdraw 200? This was not a no deposit bonus? Why haven't I received the measly 200 as the said it would only take 24 hours?

Thank you for your assistance!

Dear Dapahe25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which bonus you activated? If possible, post here a link to the bonus you redeemed. Also, please post here a screenshot of your bonus history.

Lastly, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I'm unsure of the coupon name but it was the 200% daily match bonus. The only communication I have concerning the withdrawal is the email I posted above.

ID

1024203

Name

200% Daily Match Bonus

Type

Campaign Wager Bonus

Bonus Amount

200

Remaining Wager

0

Bonus redeemed

02/23/2023 02:06:20 am

Wagered Amount

3731.35

Status

Closed

Calculation Time

02/23/2023 05:54:55 am

Balance

3731.7

ID

477856

Name

$45 Free Chip

Type

Campaign Wager Bonus

Bonus Amount

45

Remaining Wager

0

Bonus redeemed

11/23/2022 09:54:11 pm

Wagered Amount

100

Status

Closed

Calculation Time

01/02/2023 02:40:13 pm

Balance

100

ID

224513

Name

$30 Free Bonus (TREAT30)

Type

Campaign Wager Bonus

Bonus Amount

30

Remaining Wager

0

Bonus redeemed

10/23/2022 07:42:45 pm

Wagered Amount

0

Status

Closed

Calculation Time

10/25/2022 03:29:54 am

Balance

0

ID

105115

Name

$40 Free Bonus

Type

Campaign Wager

Thank you for your reply, Dapahe25. It seems that you probably played with this bonus:

https://winportjoin.com/promotions/200-daily-match-bonus

Do I understand correctly that the casino has already deducted all winnings above $200? Also, do I understand correctly that you played with a no-deposit bonus in the past?

Dear Dapahe25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.