WinPort Casino - プレーヤーは自分のアカウントを確認するのに苦労しています。

I have did everything from playing all of the rollover/bonus requirements to sending ALL of my verification required and still getting the run around. I have spoke with Live Chat, KYC, and Support. I have even spoke with an agent over the phone and gave ALL of them my ID and other information for verification. They still ask for ID. This is ridiculous. I have sent 4 different pictures of my ID and every single of them is clear and not blurry. I even sent in a picture of me holding my ID. Nothing but a bunch of scam artists.

Hello msfwhitener7482,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinPort Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and did the casino specify what exactly is wrong with the forwarded ID documents? When was the last time you spoke to the casino and what was it about?

Please also note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear msfwhitener7482,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.