Winshark Casino - プレイヤーの賞金は遅延され、一部没収されます。

They are scammers. They seem very serious and responsible, but when you request a withdrawal, they ask for all kinds of documents. Then they tell you they won't pay you the full amount because, according to their Article 10 (?¿?¿?), it can't be done, and they keep 200 euros. The worst part is the remaining 400 still hasn't been paid to me, and it's been 4 days, and they don't clarify anything.

Son estafadores. Parecen muy serios y responsables pero cuando solicitas retiro te piden todo tipo de documentos. Pero después te dicen que no te lo pagan todo porque segun su articulos 10 (?¿?¿?) no puede ser y se quedan con 200 euros. Lo peor es que los 400 que quedan aun no me los han pagados y ya han pasado 4 días y no te aclaran nada.

Dear juliaalfonsea,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winshark Casino.

I checked the casino rules and found this: https://winshark1.com/en/bonus-terms

10. Withdrawal of winnings from deposit bonuses and free spins is limited to 10x deposit amount.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the bonus you activated and played was a deposit bonus?
• Have you deposited 40€ to receive this bonus?
• Could you please share a screenshot of your withdrawal request with the status visible?

Thank you very much in advance for your reply.

Best regards,

Tomas