Winshark Casino - プレイヤーは支払いの遅延を経験しています。

I recently joined that casino and won some money. I withdrew 500€ in 04/may/2024 and they asked me for verification of the account. The verification process was very slow and finally ended successfully in 10/may/2024.

Now, 14/may/2024 I am still waiting my money. Their finance department doesn’t answer in email communications and their customer support is always redirecting me to their finance department(who never answers).

I have a very big suspicion that this is not a legitimate casino and I am afraid I am being scammed.

Dear gdeligiannis85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Greetings Tomas,

I have not accumulated winnings with the help of a bonus,

After making complaints here, they replied and said that they will proceed to my payment today.

Up Until this moment, they have not paid anything. I will let you know if they paid or if they continued to stall.

I am sending to you some emails. Unfortunately their chat service does not keep historic record to my knowledge

The issue has been resolved.

thank you very much, you were very helpful

Dear george234826348,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru