Winsmania Casino - プレイヤーの入金はカジノによってブロックされています。

Dear scottyc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• On what basis are you seeking a refund?
• If you suspect that the casino is employing illegal software and that the Return to Player (RTP) rates of the games should be higher, could you kindly provide your game history for our review?
• Was your account fully verified?
• You mentioned that the casino fails to pay the players; have you encountered this problem yourself, and what was the reason behind the non-payment of your winnings?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I want a refund as I’ve found out they are a scam after doing some research.

I didn’t send them any documents as none were needed also didn’t trust them.

They need to be named and shamed

The amount is $167

Hi scottyc,

• If you suspect that the casino is employing illegal software and that the Return to Player (RTP) rates of the games should be higher, could you kindly provide your game history for our review?
• You mentioned that the casino fails to pay the players; have you encountered this problem yourself, and what was the reason behind the non-payment of your winnings?

Thank you.

Dear scottyc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.