Winstler Casino - プレイヤーのアカウントは入金プロセス中に閉鎖されました。

Winstler casino closed my account while the deposit I made was processing. It was about 300 EURO. I am asking for a refund for about 3 months now, directly close live chat and don't reply to E-mails.

Total scam!!!

Dear sveninho8799,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winstler Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

Was that the first deposit you made in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi! It was from not for a long time, between 24-25 may of this year.

It was blocked when I asked where my deposit went? I used Astropay and that needed some processing time, I asked how long this would take and what license they had... Then they quickly blocked my account, while the amount of 300 EURO was being processed.

First deposit was 150 Euro on the 24th of may

Before we contact the casino could you please send me any relevant communication between you and the casino regarding the issue? My email is tomas@casino.guru

I'll await your reply.

Dear sveninho8799,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.