Winz Casino - プレイヤーのアカウントが予期せず閉鎖されました。

I've been with Winz.io for a few months

been active from time to time.

Always lost so far.

Now I've had a huge hit with over 35,000€.

I wanted to pay out part of it, which usually happens immediately, but nothing happened!!

The next morning I couldn't log in anymore.

Error message: Account has been deactivated

For almost 8 days I've been getting the same answer in the chat.

The investigations are not yet finished, we will keep you updated.

For no reason whatsoever, my account was simply deactivated and I received no information.

I really don't know what to do.

Bin seit paar Monaten bei Winz.io

ab und an aktiv gewesen.

Bislang immer verloren.

Nun habe ich mal einen Riesen Hit gehabt mit über 35.000€.

Habe einen Teil auszahlen wollen was in der Regel sofort geschieht doch nichts da!!

Am nächsten morgen konnte ich mich nicht mehr einloggen.

Fehlermeldung:Konto wurde deaktiviert

Seit knapp 8 Tagen bekomme ich im Chat immer die selbe Antwort.

Die Untersuchungen sind noch nicht beendet wir halten Sie am laufenden.

Ohne jeglichen Grund einfach mal mein Account deaktiviert und keine Infos bekommen.

Weiß echt nicht was ich machen soll.

Hello Selle1212,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winz Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I verified my account immediately after winning.

ID etc. uploaded.

I won with real money. I did not accept a bonus.

I asked in the chat every two days what was going on.

Because it made me angry because before there was never any check when you lost and then suddenly when you won you were investigated.

answer:

The investigations are not yet finished, we will keep you updated.

Habe mein Konto direkt nach dem Gewinn verifiziert.

Ausweis etc. hochgeladen.

Gewinn habe ich mit Echtgeld gewonnen.Habe keinen Bonus angenommen.

Habe alle Zwei Tage im Chat nachgefragt was Sache ist.

Weil es mich sauer gemacht hat da bei Verlust bislang nie kontrolliert wurde und aufeinmal wenn man gewinnt wird untersucht.

antwort:

Die Untersuchungen sind noch nicht beendet wir halten Sie am laufenden.

Hello Selle1212,

Since you verified your account after winning, it is possible that the casino is still reviewing your documents or game history. I recommend waiting at least another week for them to process your case.

If no progress is made after that period, we can try to intervene.

In the meantime, please forward any relevant communication between you and the casino to nikolas.b@casino.guru for further review.

Awaiting your response.

Best regards,

Nick

Dear Selle1212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.