Wisho Casino - プレーヤーが誤った賞金の支払いを報告しました。

I played and didn't receive the winnings I was supposed to. I only got back what I wagered and the game history stated something entirely different. I was supposed to have won 4050 euros, but only won 450, which was my wager.

Jag spelade och fick inte vinsten jag skulle få fick endast tillbaka det jag satsade och så stod det helt annorlunda på spelhistoriken skulle vunnit 4050 euro men vann endast 450 vilket jag satsade

Hello Jerryajajaj,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wisho Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Can you please forward your betting history to nikolas.b@casino.guru as the screenshots can't be considered relevant?

Looking forward to your answer.

Regards,

Nick

On the play history they say I bet 250 and won 450 but have been blocked from the site making it difficult for me to go in and check but played without bonus in that session. But already have a screenshot of the game history so send

På spelhistoriken står de att jag satsade 250 och vann 450 men har blivit blockad från sidan vilket gör det svårt för mig att gå in och kolla men spelade utan bonus under den sessionen. Men har redan en skärmdump på spelhistoriken så skickar

Hello Jerryajajaj,

Can you please advise what was the winnings number in that round?

I won 450 euros instead of 4050 euros

Jag vann 450 euro istället för 4050 euro

Hello Jerryajajaj,

I did not mean the amount of money but the winnings number on roulette.

31

Thank you Jerryajajaj for all the information provided. I will now forward your complaint to my colleague Matej (matej@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Yes, they will be fine, just write when you have more answers about how I get tbx my 4050 euros

Yes de blir bra bara skriva när ni har mer svar på hur jag får tbx mina 4050 euro

Hello Jerryajajaj,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hi!

Thanks for waiting; we have double-checked everything several times and got almost all the answers.

1) there was no error on our side, and there can't be one

2) we are ready to provide an entire betting history

3) we have not received any emails or notifications from the provider Evolution about the fact that there could be errors in some rounds. Sometimes, if they have errors - we are informed about them instantly and pay the players on our side.

At the moment, I ask you to wait a bit because we have re-sent the request to Evolution and are waiting for a reply.

Regards

Andrei

Now that we are approaching the final stage, I would also like to add that I want the amount of winnings that I won directly in the account and not to the casino in case it is noticed that something has gone wrong, as I said, I would lose my bet if I did not put it on the winning number 31 which they claim was 32 and they have not given any weight to the fact that according to them I bet 25 euros on 5 numbers and 50 on the winning one which I suggest is because I won on 31 and 32 so 32 was the one before and as I said, I suspect that I would have lost the 450 euros that I bet when I won on the number 31

Nu när vi närmar oss slutskedet s´å vill jag även lägga till att jag vill ha vinstsumman som jag vann direkt på kontot och inte till casinot ifall det märks att något fel har skett som sagt skulle förlorat min bet om jag inte satte den på vinstnummer 31 som dom hävdar var 32 samt så har dom inte lagt någon vikt på att enligt dom satsade jag 25 euro på 5 siffror och 50 på den vinnande vilket jag antyder är på grund av att jag vann på 31 och 32 alltså 32 var den innan och jag misstänker som sagt att jag skulle förlorat 450 euro som jag satsade när jag vann på siffra 31

Dear Jerryajajaj

Please provide CasinoGuru with all the answers we previously provided, all logs, details of your bets and screenshots from the provider side. Because there we have explained to you in detail why your winnings could not have been bigger.

There can be no mistake, but to close this issue officially and not return to it again, we have requested an official confirmation from the provider.

Let's have a little patience. I'll get back to you as soon as we get an answer. We always try to take the customer's side and show as much loyalty as possible. We will wait for all the answers from the provider.

Thank you!

Regards

Andrei

Dear Jerryajajaj,

Please forward me the email you received from the casino for checking all the evidence. (matej@casino.guru)

Thanks and Merry Christmas.

So now I have sent the important recent conversations go ahead.

Så nu har jag skickat dom viktiga senaste konversationerna varsågod.

Thank you Jerryajajaj,

I have received the conversation. Now let's wait for the report from the Evolution.

Hello

We have received an official response. This reply is exactly the same as all the details we sent you earlier. Unfortunately, you have made a mistake in your calculations. I have attached the response from the provider below.

If you still do not agree with the results of the provider's reply, I can advise you to contact Evolution by whatever method you prefer.

I would like to mention that we always solve 99% of questions to us via chat and try to provide the best support to our customers instantly. 

In this case, we immediately carried out several checks and were convinced there could be no errors. This was immediately communicated to the customer.

Regards

Andrei

Dear Jerryajajaj and Wisho Casino representative,

I believe that, based on the timestamp, the casino examination occurred one round prior to the round depicted in Jerryajajaj's picture. Before, Jerryajajaj bet €450, but distributed them across 5 square bets. In the picture, however, he bet €450 on a single square. According to the timestamp in the picture, this occurred at 17:12:50, but the round under casino examination began at 17:10:57.

Dear Wisho Casino representative, could you also review this round?

Thanks.

Hello!

Please clarify what you are referring to. What is the bet of 450 euros? The player did not have such a bet. It's a win. The bet was 250 euros, the winnings were 450 euros. Isn't that the round you're talking about?

The bet was placed at 17:10:57, and the bet was accepted at 17:11:20. The amount of the bet was 250 euros.

The winning on this bet was 450 euros, and the winning time was 17:12:40.

Bet - 363099672

Win - 363100231

I've sent you the entire history of the client's game to your email. You can see which bets you are interested in. But there was only one win of 450 euros, so it's impossible to make a mistake.

Regards

Andrei

Dear Jerryajajaj,

Based on the game log, you completed only one round at that specific time-frame, which was accurately evaluated. The payout aligns with the results, as evident from the images shared by the casino representative. The winning number in this round was 32, and even if it had been 31, the outcome would have remained unchanged.

Ok really thought I won more from all internet connect wrong o because my bet size looked different once I played

Okej trodde verkligen jag vann mer av all internet connect fel o för min bet size såg annorlunda ut när jag väl spelade

We are closing this case as unjustified based on the information provided.

Thank you Jerryajajaj and the Wisho Casino representative for your cooperation.