Wisho Casino - 決済が遅延しているとのクレームがあります。

Yesterday I tried to withdraw my balance!

Today my withdrawal was rejected saying I typed my details wrong when trying to withdraw?

so when trying to withdraw again it won’t let me type details again ?? Like support said I should withdraw again and type the details again ..?

This doesn’t make any sense because I copied my card details from revolut bank unto the website to prevent me from typing any error ..

My account is fully verified and according to reviews and user feedback online this casino process withdrawals really quick why it doesn’t make any sense to me to cancel my withdrawal 

I have screen recording my session from yesterday because I upload shorts clips online

And after reviewing my footage I do not believe to have made any mistake so this is really confusing ?

Dear Mmitchxz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

After requesting an withdrawal and verifying my account I got an email saying it would be processed instantly and in certain situations up to 24 hours 

I now see that my withdrawal for 702€ has been rejected I wrote to support and they replied that I I have mistyped my payment information on the withdrawal page? Now I am getting worried! Because I screen recorded my session I went back into my photo library and checked my video quickly finding out that what the casino told me was blatantly wrong I copied my details from my bank app leaving no mistake for errror. 

Next morning I wrote support again and now I am told that the other agent was a newly hired agent that made a mistake by telling me that I mistyped my payment information

Then he tells me that wisho current have issues with some users withdrawing back to their cards?

Okay now what’s next excuse now??

(Update) now they Said they identified the problem and that I should make a deposit to with skrill and withdraw with skrill

I now deposited 20 euro with skrill and quickly verified my skrill account 

Now they say new problems have caused problems with my skrill withdrawal??

I WAS ACCUSED OF TYPING PAYMENT INFORMATION WRONG

NOW SUDDENLY ITS A PROBLEM WITH CREDIT CARD WITHDRAWAL FOR MULTIPLE CUSTOMERS

NOW THEY TELL ME TO DEPOSIT WITH SKRILL ONLY TO LOCK UP MORE OF MY MONEY .. (720€)

I signed up this site after reading the supposedly high rating on casino-guru and ask gamblers

I don’t know what to believe anymore 

but I have been told that I should wait 12 days before submitting my documentation 

I have been treated unfairly and have video of every bet transaction and dialogue..

Lucca 

UPDATE 5/4

after denying my withdrawals many times for a different reasons they asked me to deposit 20 euro with skrill and then try to withdraw like I mentioned in my complaint!

but now it seriously takes a turn for the worst!!😫😫😫😫

TODAY 5/4

11:19 CPH TIME

a guy who I believe to be a team leader for the support staff

**** (support) wrote

" Dear Player"

"we have detected and "FIXED" the technical error so your withdrawals requests has been cancelled

unfortunately, due to a technical glitch, your a skrill account has been disconnected from player account.

and in order for the financial department to process your payment again we ask you you make another skrill deposit of 20 euro to reconnect your skrill with player account once again.

please request a new withdrawal to your skrill account again after a successful deposit - now everything should work fine"

"In addition, the loyalty team will find a way to reward you for the inconvenience"

KEEP IN MIND THAT THE CASINO HAVE REQUESTED ME TO DEPOSIT 20 EURO ON 2 DIFFERENT OCCASIONS ONLY TO HAVE MY WITHDRAWALS + THE MONEY FROM SKRILL DEPOSITS LOCKED AFTER THEY HAVE TOLD ME TO THE TECHNICAL ERROR WAS IDENTIFIED AND FIXED

Seriously who operates this way ??? I have never experienced anything like this before ??

Everything I have stated is absolutely true and I can back up every single statement with evidence.. screen recording of every dialogue and bet transaction and they are also aware of this but apparently they don’t care…

can someone help me get my funds?

i would kindly appreciate any assistance I could get.. I feel honesty horrible

I am a 22 year old boy and I personally feel like the casino is making me doubt my own reality, sanity and perception of the situation🥹

whenever I call them out on their behavior they just tell me sorry and I will be contacted at a later time

I need help from a mature kind human with good morals ..

i signed up to this site after seeing the high rating on casinoguru only to have the worst online casino experience ever..

Thank you so much - kind regards Mitch

UPDATE MONEY RECEIVED

Dear Mmitchxz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru