YaaCasino - プレイヤーの撤退が遅れています。

Very hard to get into contact with them.

1000 is a withdrawal limit which I understand. I made 8 of them.

I want a live chat or some1 to ask me to upload documents. I'm still waiting for full verification.

I'm afraid I won't get my winnings 🙁

Dear Mattia,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you ever made a successful withdrawal before? Have you tried contacting the casino to find out if any documents are required?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Mattia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.