Yabby Casino - プレイヤーのアカウントは予告なく閉鎖されました。

I logged into my account just fine last night. But I go to log in today and it says my username doesn't exist. i tried to email support but they just told me that my email isn't one that's in their account so i can't be helped. I've been playing with them for years and haven't had any issues. All of a sudden they shut down my account without any email as to why?

Dear kylasargent,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if any funds are being held in your casino account?
• Do you have any proof that you indeed had an account at this casino (confirmation email, deposit receipts showing funds transferred to this casino, etc.)?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thinking it was a fluke that my account just vanished, I went to make a new account with the SAME email, assuming it would stop me.. but it didn't. So i have a new account under the same email address. Not sure if it matters or not. But the username is different from my original account username. I haven't loaded any $ yet though, nor have I done anything significant on it so far.

Can't undo it since it's already done - but I figured I SHOULD mention it.

Thank you for your reply, kylasargent. Could you please advise if any funds are being held in your casino account?

Additionally, I must strongly advise you against creating more than one account in any online casino, as this is a serious breach of one of the most basic rules of online gambling. I genuinely hope you didn't use the account in any way and please avoid any future activity on the second account.

There was no money in my account to my knowledge. I didn't make the 2nd account until AFTER i discovered my original account wasn't in existence anymore.

Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If no active balance has been withheld in your now non-existent account, I’m afraid, there’s not much we can do for you. 

Thank you for your understanding.

Dear kylasargent,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Well, I mostly just want to know WHY they closed my account. So I can be sure to avoid this issue in the future.

I understand, but unfortunately, we do not investigate the reason behind a closed account if no funds are being withheld.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.