Yabby Casino - プレイヤーのボーナス賞金は没収されました。

Was playing new game with buy a bonus feature and it's called sweet16 blast you can buy the feature and it cost 100 times your bet

I never bought the feature over the $10 max bet as per rules with bonus on the deposit.

I lost playing like this all my balance over 4 times and when I won they told me I couldn't because of the max bet amount allowed but in other casinos like brango.com its fine since my bet is at $1 and the feature cost me $100 and it's not 100 dollar bet its a 1 dollar bet

I tried to explain and the just returned my deposit with is totally not ok

Please help Thank you

Dear Portouefa1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the screenshots you attached to this complaint, but I have not found any message clarifying why your winnings were canceled.

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. I would especially like to see the message in which the casino informed you, that the maximum allowed bet was breached because you bought in-game features.

Looking forward to hearing from you.

Best regards,

Kristina

Hi

Just sent you email with screen shots

Thank you for helping

Thank you

Thank you for your reply, Portouefa1. Could you please forward me your game history from the moment you started playing with this bonus?

Hello just check and can see past around 20 spins in the history and no bonuses on them

Please let mknow what I can do to help

Thank you

Portouefa1, I apologize, but I am not sure I understand your last message. Could you please elaborate?

Also, please note that I have not received the full game history from you yet. I see that the casino informed you, that the maximum allowed bet has been breached 251 times and I need your game history to fully analyze the situation. Did you activate in-game features this many times while playing with a bonus?

Dear Portouefa1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.