Yabby Casino - プレイヤーの確認が遅れています。

My email is blocked by yabbee casino email provider. So I ask to yabbee casino to change my email on my account but I need to send my driver license on a selfie and a proof of residence.. So I send a mail with all the information to update and approve my account so no answer since 1 week.

They confirm reception of my mail but no answer no update on my account.

So I cant withdraw because I need to answer to a mail that they send on my address blocked.

Hello BMW9979,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I send all the documents so my driver license, an invoice for proof of Adress and a selfie with my driver license. I sent it on August 8

Please keep in mind the above mentioned fact that it might take up to 14 days to verify your account. As you are still within a good time frame, I can only recommend you to wait. Please let us know if there would be no update after the 14 days.

Dear BMW9979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.