Yabby Casino - プレイヤーはボーナス賞金を引き出すことができません。

The website said my playthrough balance has been met but when I tried to cashout they said I still had to playthrough over $2000 so I did, them when I tried to cash out they said I played games that weren't allowed. I didn't even win on those games and there was no way of knowing they weren't allowed. I tried raining with support but they are not fair fast and fun and the website says

Dear Stacy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please forward me your game history from the bonus play?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Stacy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.