Yabby Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

They are delaying my verification very much, I think they want me to lose my winnings, I have already sent my documents for verification 5 days ago but unfortunately still no answer.

Dear lolipop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait for at least one more week. I will keep this complaint open and if your account is not verified by the end of this time frame, do not hesitate to let us know and we will intervene. Please, keep us updated about any further developments.

Thank you in advance for your reply.

Best regards,

Kristina

Dear lolipop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The case has already been solved, thanks!

Der Fall hat sich bereits gelöst, danke!

Dear lolipop,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru