Yabby Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

I am encountering a problem trying to get my account verified to be able to withdraw. I submitted the verification photos with form of ID(front/back), photo of me and photo of me holding ID(front/back). I submitted my verification at the end of last week and it is now Friday of the following week and my account has yet to be verified for withdrawal. I would really love to continue the fun on Yabby Casino it I would also like for this to be solved first.

Thank you for your help and time!

Dear will4310,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process, sometimes even longer during the holiday season.

In this case, I would recommend that you wait at least one more week so that the casino has enough time to review your documents. I will leave this complaint open, so please, keep us updated about any further developments.

Thank you in advance for your understanding.

Best regards,

Kristina

It is now currently 13 days(9 work days) since I submitted my verification and still no update from Yabby Casino. I sent a message to support on the 5th work day and they said they don’t handle that stuff the banking department does. So I contacted the banking department and they sent me the same automated email they sent to me the first time I submitted my verification. So I still have gotten nowhere. Withdrawal process says no later than 5 working days, it’s been 9 going on 10. Any help?

Thank you very much for your reply, will4310. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Sending the messages to/from Yabby Casino support and banking to the provided email.

Thank you very much, will4310, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello will4310,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Yabby Casino to join the conversation.

Dear Yabby Casino,

Can you please provide more information regarding the player's long verification?

Hello will4310,

We hope you're well.

Please note that your account has been reviewed and as we can see, your account has been verified for instant withdrawals on the 2nd of February. Please check your inbox for that date, as our Banking Department sent an email informing you of the status of your verification.

Of course, should you need any additional information, please do not hesitate to contact us at support@yabbycasino.com.

Thank you for your understanding and good luck playing at Yabby Casino!

Kind Regards,

Lucas

Yabby Casino Management

Thank you for the response, Yabby Casino team.

Dear will4310,

As per the Yabby Casino response, your verification has been finished successfully so you should be able to use the full functionality of your casino account including withdrawals.

Please let us know if this is correct and if we can consider your issue to be resolved.

Dear will4310,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.