Ybets Casino - プレイヤーのアカウントは遅延検証中です。

Hello. How long does provider verification take? It's been over a month for me, and my account is still under provider verification. Can it really take more than a month?

Здравствуйте.Сколько времени занимает проверка провайдера?У меня прошло больше месяца и аккаунт проходит проверку провайдера.Разве больше месяца это может быть?

Dear serz1502,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you been in touch with the casino about this?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear serz1502,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, I didn't pass the KYC check. No, I didn't play with bonus funds. I lost all the funds. I've just been going through the provider check since December 5th and it hasn't passed yet.

Нет я не проходил kyc проверку.Нет я не играл на бонусные средства.Все средства я проиграл.Просто я с 5 декабря прохожу проверку провайдера и не прошло есче

Dear serz1502, since your casino account currently has no funds remaining, we are unable to assist you further. You will need to wait for the results of the review and the casino's decision regarding your account.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.