Ybets Casino - プレイヤーのアカウント閉鎖リクエストは拒否されました。

This corrupt unethical casino refuses to close my account after telling them I have a gambling addiction. They thrive to find people like me that deposit over $50,000/year. By keeping the account open, they know I will continue to deposit money. They hold no license and are accountable to no one. They do what they want. They might think they are getting away with this but a day of judgement will come when each of these VIP Host’s will answer for the bad they have done. I want my account closed!!

Hello swd4494123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When exactly did you mention gambling addiction for the first time?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have asked repeatedly. You all turn your head because you know I will keep depositing. Notifies you last week and sent another email to customer support. You always say, we will submit your request to our VIP Team. Just close my account.

Hello swd4494123,

Can you please answer to my questions?

Regards,

Nick

Nick, I attached an email showing you my most recent communication. Whether or not I have told them five times or more,, it shouldn’t matter. Twice this month, I sent two emails to customer support. No response other than they would submit the request. Why is it such a big deal to close my account, other than you losing $50,000 or more in deposits from me. For me it’s life. Close my account.

Hello swd4494123,

Thank you for the information provided.

Can you please forward those e-mail to nikolas.b@casino.guru (only the ones where you mention gambling addiction) rather than uploading a screenshot? We will need it as evidence when contacting the casino.

Awaiting your response.

Regards,

Nick

Dear swd4494123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.