Ybets Casino - プレイヤーの出金リクエストが遅れ、アカウントの確認に問題があります。

I opend an account on ybets.net Oktober 24. I won a big win same day. Spended some of it on more gaming. I wanted to take some money out and had an option to transfer to my card. 

It took about 10 days and the KYC department wanted me to send pictures of my card, pictures of my id.

I did that and it takes 10 more days to get an answear. They wanted me to take new pictures in front of my website with my account and with id in hand and show my full face. 

I sended those pictures and it tok 10 more days and i got answear that pictures was not good enough. I tok new pictures and also made a movie with me in front of my site with my id in hand. Werry clear pictures.

took around 10 more days and they are saying pictures not god. You can see information you Need absolutly.

when i look around on trustpilot and other sites i see im not alone. Many many scamed people.

I have sent them many e-mail asking them what is status but get no answear at all. I have contacted their chat many many times and all they say you have to contact KYC. Tryed to tell them i do not get answear from KYC but they only answear that i need to contact them. I have tryed for weeks now but no response. 

I started to get worried so i contacted Pagcor who they claim they have licens under. Pagcor answear me that they dont have an licens under them? So now i dont know what to do?

Dear Killacamers, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please specify if any of your identity documents have been approved during verification?

Which of your documents have been rejected by the casino during KYC?

When exactly did you send the last document to the casino for verification, and which document was it?

Please forward me the documents that have not been approved during KYC at veronika.f@casino.guru along with all the communication that could be relevant to the investigation of your case.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi no response still from ybets. I have sent you some more information that you asked for in e-mail.

Thank you very much, Killacamers, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Killacamers,

I've reviewed your situation, and I’m sorry to hear you’re having trouble with verification. I’ll assist you by reaching out to the casino. We'll find out what can be done once they respond.

Dear Ybets Casino, I invite you to join this discussion and help resolve the player's complaint. Could you provide more details about the case? Specifically, why is the KYC process taking so long? Why were the player's photos rejected?

I look forward to your response. If you have any supporting documents, please send them to my email natalia.b@casino.guru.

Best regards,

Natalia

Thanks for your help. Hope they give some answear to you. I have sent them lots of frustrating mail. I was not so happy in all of them an asked about their licens and called them scamers. Så frusterated iver this situation. Those money had been nice for my kids for christmass. I dont think i Will get any of them. Thats what i read from other players. Thanks so much for your help.

best regards Tommy