Ybets Casino - プレイヤーの出金リクエストが遅れています。

Please, I want to withdraw my money. You have disabled the withdrawal and it has been 12 days since the withdrawal was disabled

Dear abdo1234s,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have withdrawn several times, I used to withdraw a small amount like $100, and when I won a large amount of my real money, then my withdrawal was blocked.

They asked me to verify my bets. They said the verification takes up to 14 days. 14 days have passed and they haven’t allowed me to withdraw my money.

Dear abdo1234s, did you play casino games or bet on sports?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

No I played with my real money and won at a casino in the game sweet bonzanza

Dear abdo1234s, kindly share your communication with the casino. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I won this game and when I requested to withdraw my winnings then the withdrawal option was closed

Dear abdo1234s, to help resolve this, could you clarify if you've had any communication with the casino? Sharing that information could be crucial in understanding your case better. If you have any emails or chat transcripts, please consider sending them to my email address at dominika.l@casino.guru or posting screenshots here. Your cooperation can help expedite the resolution process.

You have sent a new message.

Hello good morning I have sent you an email showing my conversation with the casino

Please send a request to the casino. I am tired of waiting. It has been 20 days and the withdrawal feature has not been restored.

Please I have sent chats to the casino and you have not responded to me via email

Thank you very much, abdo1234s, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Ok thank you

Hello abdo1234s,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Ybets Casino representative to join this conversation and participate in resolving this complaint.

Dear Ybets Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Dear abdo1234s and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

It has been 36 days now and he has not allowed me to withdraw my money. I have been waiting for a long time

Dear Ybets Casino,

Could you explain why the withdrawal process is taking so long?

I'll be awaiting your reply.

Dear abdo1234s and Casino Guru,

We have received a response from our anti-fraud team, you have successfully verified your game session. 

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

Thank you for your response and the information provided.

Hello abdo1234s,

Did you manage to request a withdrawal?

I'll be awaiting your reply.

I have a problem with a site that does not want to enter

Hello abdo1234s,

Does your problem with the casino persist? Are you unable to log in? Or is the website not working at all?

I'll be awaiting your reply.

No I was able to log in and withdraw then my withdrawal was rejected due to kyc verification

Dear Ybets Casino,

Could you comment on why the player's withdrawal was rejected? The player has already passed the verification and has a history of withdrawing funds from the casino.

I'll be awaiting your reply.

They asked me for documents and I emailed them and I was late to get a response.

Dear abdo1234s and Casino Guru,

Unfortunately, one of the documents you submitted does not align with our requirements.

We will provide you with a comprehensive letter outlining the necessary steps.

Respectfully,

Ybets Casino Representative

I sent a photo document of myself with my national ID, signature and very clear photo

Hi Stefan I have sent you all the documents you asked for and all the documents appear to be in good quality and clear.

Hello abdo1234s,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello abdo1234s,

Thank you for the provided documents.

Did you manage to follow the casino's instructions to verify your account?

I'll be awaiting your reply.

Yes, I have sent all the documents and my account has not been verified yet.

Dear Ybets Casino,

Have you had a chance to review the documents submitted by the Player? If so, could you please provide us with a statement regarding the status of the Player's verification?

I'll be awaiting your reply.

I have sent all my documents and am waiting for authorization to withdraw my money. This company is very late

It has been 3 weeks or more and my account has not been verified yet. I want to withdraw my money. These are days. I need the money for personal reasons.

Dear abdo1234s and Casino Guru,

I can confirm that all the necessary documents have now been provided.

As such, the funds can be withdrawn.

Respectfully,

Ybets Casino Representative

Hello abdo1234s,

Could you try withdrawing the funds and let me know if it got through?

I'll be awaiting your reply.

Yes then withdraw my balance

Hello abdo1234s,

Please let me know once you receive the funds in your bank account.

I'll be awaiting your reply.

Dear abdo1234s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.