Ybets Casino - プレイヤーの撤退が遅れています。

Hello,

withdrawals do not work since 12. July.

KYC was requested on 17. July, all necessary documents where delivered from my side but still no cashout possible.

Hello players0815,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

KYC was launched on 17.06.2024

No documents have been approved yet.

After an inquiry on June 27, 2024, it was stated that KYC has not yet been completed.

KYC wurde am 17.06.2024 gestartet

Es wurden noch keine Dokumente genehmigt.

Nach Rückfrage am 27.06.2024 wurde mitgeteilt das KYC noch nicht abgeschlossen ist.

The payout was successful. Case can be closed.

Die Auszahlung war erfolgreich. Case kann geschlossen werden.

Dear Casino Guru and players0815!

The client's game session was sent to the game provider for verification, causing a delay.

Once we received the result, the winnings were immediately credited to player0815's account.

Thank you for your patience.

Respectfully,

Ybets Casino Representative

Dear players0815,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru