Ybets Casino - プレイヤーの撤退が遅れています。

since Friday 13 December I made a withdrawal, all the answer they gave me is that it has been completed and that I should contact my bank... nonsense.. I play in many casinos and I have no problem with my bank, indeed in the first contact I was told that my withdrawal would be completed in 24-48 hours.

Dear Aris7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible. 

They keep lying, today after a week they canceled my withdrawal with the excuse of a technical problem,

Λένε συνέχεια ψέματα, σήμερα μετά από μια εβδομάδα μου ακυρωσανε την ανάληψη με την δικαιολογία τεχνικού προβλήματος,

I have screenshots of the conversations and every time they give different excuses

Έχω screenshot από τις συνομιλίες και κάθε φορά λένε διαφορετικές δικαιολογίες

Please forward me the screenshots of your conversations with customer support at veronika.f@casino.guru.

Also, kindly send me the screenshots of your transaction history, showing the current withdrawals that are being processed by the casino.

Have you received any withdrawals from this casino before?

Dear Aris7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.